Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively

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Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively

By Craig E. Runde, Tim A. Flanagan

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New to this edition: Expanded chapter on conflict competence model  Expanded chapter on role of emotions in conflict with tools/techniques that leaders can use to manage their own emotions.   New chapter on the leader's role in developing conflict competent teams as well as creating conflict competent organizations.   New Online ASsessment: 20 question online version of the hot buttons component of the CDP

Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively
2nd edition
Publisher: Wiley Professional Development (P&T) 12/10/12
Imprint: John Wiley & Sons P&T
Language: English

ISBN 10: 1118420489
ISBN 13: 9781118420485
Print ISBN: 9781118370421

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