Dealing with Difficult People
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An international best-seller that looks at difficult behaviour, what drives it and how to cope with it, it gives guidance on handling conflict, aggression, lazy staff and difficult customers.
Subject: Business & Economics -> Management -> Human Resource Management
Publisher: Kogan Page 01/2010
Imprint: Kogan Page
Language: English
ISBN 10: 0749458917
ISBN 13: 9780749458911
Print ISBN: 9780749456603