Measuring the Performance of Public Services

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Measuring the Performance of Public Services

By Michael Pidd

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Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations.

Subject: Business & Economics -> Management -> Organizational Behavior

Measuring the Performance of Public Services
Principles and Practice
1st edition
Publisher: Cambridge University Press 2/2/12
Imprint: Cambridge University Press
Language: English

ISBN 10: 1139209612
ISBN 13: 9781139209618
Print ISBN: 9781107004658

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