Tough Questions, Great Answers: Responding to Patient Concerns about Today's Dentistry

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Tough Questions, Great Answers: Responding to Patient Concerns about Today's Dentistry

By Robin Wright

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Tough Questions, Great Answers offers specific guidance for responding to difficult patient questions, such as: How do you set your fees? Do you guarantee your work? Do you treat AIDS patients? How long can this treatment wait? Robin Wright describes how to turn a challenging conversation into a chance to build patient satisfaction with your dental practice. Based on research with U.S. dental professionals, this book gives great answers to nearly one hundred of the most common questions patients have. An excellent resource for the whole dental team.

Tough Questions, Great Answers: Responding to Patient Concerns about Today's Dentistry
1st edition
Publisher: Quintessence Publishing (IL) 011997
Imprint: Quintessence Publishing (IL)
Language: English
Length: 150 pages

ISBN 10: 0867153202
ISBN 13: 9780867153200

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