Answer questions below:Solution
1)The key to effective documents management is the classification of documents in order of importance for the organization. Distinguish between four classification categories.
2) Describe the function of the following: files and folders, labels, guides, out-cards, cross-reference cards and color coding.
3) Explain why it is important to have knowledge about different cultures when dealing with customers.
4) Creating a culture of customer satisfaction starts with effective management and leadership that have proper mechanisms in place for customer satisfaction in all aspects of the business. Do you agree? Substantiate your answer.
5) Distinguish between a transactional license and a blanket license. Provide examples to illustrate your answer.