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24HourAnswers.com supports the honor codes of all institutions of learning and provides academic assistance, i.e. college homework help, for no other reason than to help students learn. When using our services you agree to use this assistance in a manner consistent with the ethical and moral guidelines of your educational facility, and as such, we forbid the use of our services for any other purpose. Any use of our services in violation of the ethical standards of your college or university could lead to serious probationary or punitive measures by your school.
Students are forbidden to upload to our site any notes, homework, projects, powerpoints, articles, or materials of any kind or type that would carry copyright protections making uploading those materials a violation of copyright laws that might include your school, college, or university, or any other business, agency, or organization. It is the student's responsibility to check and confirm before uploading, as we will assume that anything you upload to our site is clear of any such violations.
24HourAnswers.com does not guarantee that help will be provided for each and every request you submit, nor does it guarantee that it will be provided quickly enough to satisfy the needs of every student. Remember – good teaching often requires preparation, and online tutoring is no exception to that rule.
Many problems in math and science can be solved more than one way. Our homework help does not guarantee that the methods it offers to students will satisfy the expectations or requirements of every teacher/professor/instructor. If you need a specific method to be used, you must make it clear to the tutor when you submit your request, or at the beginning of your online tutoring session.
All users of our service will get a price quote on any new request. After you have received your price quote, you have the option of accepting the quote by authorizing payment. When you authorize a quote, your credit card or PayPal account will be billed. When the tutor finishes assisting you, the request will be closed. You will not be charged for follow-up questions and/or explanations if they are limited in number.
While we will often answer simple, quick questions about homework for free, if you require more extensive homework help, you will need to pay for an online tutoring session, where the use of a headset/mic or headphone is recommended. Our real-time, online tutoring sessions are both professional and inexpensive.
Refunds are available if you and the tutor both agree that one is appropriate. If you and the tutor disagree on whether a refund is warranted, an independent, third-party arbitrator who is an expert in that subject area will be used to decide whether a refund will be given, and if so, how much should be refunded. If you are expecting work from one of our tutors and your deadline has been exceeded, and if you no longer need the work from that tutor, it is your responsibility to post a message to the tutor saying that the work must stop and that you require a refund. If the tutor delivers the work before such a message is posted, you will be responsible for paying for the work that was delivered. Refunds can be requested up to six (6) months from the date when you and the tutor finish working on each specific task you paid for.
All materials and live session content provided by us is original and remains the sole property of 24HourAnswers.com; these Terms, should you agree to them, give us exclusive rights to their use. As such, materials you receive from us may not appear anywhere else on the internet at any time, and are provided to you for the sole purpose of helping you learn.
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Your tutor interactions, communications, exchanges, and file uploads are protected because they are accessed only after logging in, making them inaccessible to search engines or anyone outside the website. We do not sell or share your personal information with any third parties, and your payment information is not stored. Your email is used by our administrators strictly for the purpose of helping you receive the best possible service, typically to contact you with an update, scheduling change, or to provide additional assistance.
As site administrators, we will not share or make available your personal information to any tutors in our system, and we strongly advise you to do the same. As such, we forbid the sharing of personal contact information between students and tutors; when students and tutors are posting to each other, the messages are handled indirectly through our servers, eliminating the need for email addresses to be disclosed. If you choose to ignore our privacy rules and give personal and/or academic information about yourself to a tutor, you do so at your own risk. Our tutors are self-employed, independent contractors and bear full responsibility for any privacy violations.
By logging into your account, clicking "Profile" and then "Deactivate Account," you can cancel your account at any time. Your account can be reactivated later if you choose to do so.