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24HourAnswers.com does not guarantee that help will be provided for each and every request you submit, nor does it guarantee that it will be provided quickly enough to satisfy the needs of every student. Remember – good teaching often requires preparation, and online tutoring is no exception to that rule.
Many problems in math and science can be solved more than one way. Our homework help does not guarantee that the methods it offers to students will satisfy the expectations or requirements of every teacher/professor/instructor. If you need a specific method to be used, you must make it clear to the tutor when you submit your request, or at the beginning of your online tutoring session.
All users of our service will get a price quote on any new request. After you have received your price quote, you have the option of accepting the quote by authorizing payment. When you authorize a quote, your credit card or PayPal account will be billed. When the tutor finishes assisting you, the request will be closed. You will not be charged for follow-up questions and/or explanations if they are limited in number.
While we will often answer simple, quick questions about homework for free, if you require more extensive homework help, you will need to pay for an online tutoring session, where the use of a headset/mic or headphone is recommended. Our real-time, online tutoring sessions are both professional and inexpensive.
Refunds are available if you and the tutor both agree that one is appropriate. If you and the tutor disagree on whether a refund is warranted, an independent, third-party arbitrator who is an expert in that subject area will be used to decide whether a refund will be given, and if so, how much should be refunded. If you are expecting work from one of our tutors and your deadline has been exceeded, and if you no longer need the work from that tutor, it is your responsibility to post a message to the tutor saying that the work must stop and that you require a refund. If the tutor delivers the work before such a message is posted, you will be responsible for paying for the work that was delivered. Refunds can be requested up to six (6) months from the date when you and the tutor finish working on each specific task you paid for.
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