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FAQ FOR STUDENTS

Getting Started

Why use 24HourAnswers.com?

24HourAnswers.com connects students and tutors while providing them a high-quality and secure environment for their interactions. Students can earn better grades by working with our tutors, or by going through examples that have already been solved in our Homework Library. All of our services are available 24/7.

Can you do my work in less than 24 hours?

Sometimes it may be possible; but usually, no. We cannot guarantee any work in such a short turnaround time. High quality, customized work takes time to produce. 24HourAnswers.com means you can submit your work 24 hours a day - it doesn't mean we can do it in 24 hours.

Can you help me with my exam/quiz/test?

We can’t work on current exams/quizzes/tests. If you need our tutors to help you out with older ones in order for you to prepare for an upcoming exam, we can definitely help!

Are you a legitimate service?

Yes, 100% legitimate. We've been in business since 2005 and pride ourselves on honest, fair, and respectful treatment of students. But don't take our word for it - look at our A+ rating with the Better Business Bureau, and check out our Google reviews. We have more than 100,000 satisfied students in our system, and they continue leaving five-star ratings for our tutors on a daily basis. You can see these reviews on our tutor profile pages. We are partners with CengageBrain publishers and the Illinois Eastern Community College system.

Is my identity protected?

Your identity is completely protected on 24HourAnswers.com. The same goes for our tutor’s identities. We do not allow any exchange of personal information between our tutors and our students except in some special cases when that is needed. Feel free to take a look at our privacy policy.

Are you better than the other websites?

We at 24HourAnswers.com take pride in the work we do. The screening process for our tutors is very strict because we strive to be the best tutoring service on the internet. Furthermore, there are no monthly fees or minimum payments: every request is tailored according to your needs! Unlike other online tutoring services, our users really do come first: we care about our students and their problems, since we were students once also...

How do I create an account?

At our homepage 24HourAnswers.com you’ll find a button in the top right corner - Register Now. Click on it and it will take you to another page. You can either fill out the information needed, or use your Facebook, Google+ or Twitter account and register.

What is an affiliate program?

Get your friends or other students to try out 24HourAnswers.com and earn 5% cash on every purchase. To thank new users for joining our community, they will receive 10% discount for their first request by using the discount code (code must be entered on the request form).

Is using 24HourAnswers cheating?

Not at all! We work with our students in order to expand their knowledge and understanding of various topics. We understand that everyone needs a helping hand from time to time, and asking for help when you need it is important and critical for future success. We are well aware that some students might try to use our service in a way which was not intended. 24HourAnswers.com supports the honor codes of all institutions of learning and provides academic assistance, i.e. college homework help, for no other reason than to help students learn. When using our services you agree to use this assistance in a manner consistent with the ethical and moral guidelines of your educational facility, and as such, we forbid the use of our services for any other purpose. Any use of our services in violation of the ethical standards of your college or university could lead to serious probationary or punitive measures by your school.

How do I contact Customer Support?

You can send us an email (help@24houranswers.com), get in touch with us over our chat or call us at (845) 429-5025.

My question isn’t listed here! What do I do?

Write us at help@24houranswers.com

My Account

Where are my account settings located?

In the upper right corner there is a drop down menu where you can find My Profile; there you will find your account settings.

How can I change my login email?

Go to My Profile, and under Account Information enter your email address and select the Save Changes button.

How can I change my username?

We don’t let students change their usernames on their own after creation of their account. Get in touch with our Customer Support staff and they will change your username.

How do I change my password?

Go to My Profile; under Change Password, enter your old password and then the new one twice.

How do I change notifications?

Go to My Profile, and under Notifications choose from the drop down menu a notification that works for you. There are four options: Email Only, Email and SMS, SMS Only and None. If you choose an option that includes SMS, keep in mind that standard messaging rates apply. We don’t recommend choosing the option None as it will disable all of the notifications and you will miss something important.

How do I deactivate my account?

Go to My Profile and on the bottom you will find a button Deactivate Account. Once you click on it you will see a pop-up window making sure you want to deactivate. After you confirm your decision your account will be deactivated. You will no longer be able to log in to the website after deactivating your account.

I forgot my password. How do I reset it?

If you forgot your password, please click the “Trouble logging in?” link, type in your email and click on Reset Password. We’ll send you a temporary password which you can change afterwards. If you don't receive an email within 1 hour, please contact our Customer Support.

How do I contact Customer Support?

You can send us an email (help@24houranswers.com), get in touch with us over our chat or call us at (845) 429-5025.

My question isn’t listed here! What do I do?

Write us at help@24houranswers.com

Billing/Prices

Is this website free?

No. We are a paid service.

Why do I have to pay for your services?

We are a premium service and you’ll be paying for tutor's time, expertise and skill.

How much does your service cost?

We do not have monthly fees or minimum payments; the price is quoted for every request separately. For tutoring/homework help, the price depends on a lot of factors and it is estimated by our tutors. Keep in mind that you will be given a price up front, and you can pay it if you choose: so no one is forcing you to do anything, and at the same time there are no hidden costs. When you submit a request for live tutoring, our tutors provide you with a quote based on the desired length of the session and the complexity of the topic that has to be covered. When you submit a request for homework help, our tutors take a look and provide you a quote based on the size of the assignment and the deadline. Homework library items have individual set prices.

Are your prices fixed?

Quotes provided by our tutors are sometimes negotiable, keep in mind that our tutors do their best to provide you with a fair quote. If the bid from your tutor is not working out for you, you can tell your tutor what your budget is, and see if your tutor can lower the bid. If the bid cannot be lowered you can ask the tutor to release the request to another tutor. Please note that there is no guarantee that another tutor will provide you with a lower quote: the bids are appropriate for university-educated tutors who work with college level students. Homework library prices are fixed and can’t be changed; we have made sure that all of our previously completed solutions are made available to our students at an affordable price.

Can I try out your services for free?

We don’t provide free trials, but keep an eye open for any promotions or discount codes that we might offer from time to time.

Are you cheaper than the other websites?

We do our best to be affordable to our students, that’s why there are no monthly fees or minimum payments, the price is quoted for every request separately. We are always finding new ways to lower the costs. However, we are a premium service and we care about the quality of work that we provide to our clients, so we will never sacrifice quality in order to drive down the cost!

What kinds of payment do you accept?

We accept Credit Card and PayPal.

How do I make a payment for my request?

When our tutors submit a quote for your request a button will appear and then you’ll be able to pay. Just follow the instructions on the screen.

When do I make a payment for my request?

Payments are made before our tutors start working on your request.

How do I change my payment method?

Once you have been given a quote and the request is in the “Pending Authorization” stage, you must open the request and click on the Authorize tab. At that point, you'll have an option to "Change Payment Method" or the equivalent. That will allow you to enter in a new credit card.

I was charged several times! Now what?

First of all, don’t worry, the situation is rather simple! If any of the information that you typed in during the transaction doesn’t match the information on your credit card, the transaction will be rejected by our website. Your bank has reserved the money required for the transaction and it needs time to process the funds back to your account since the transaction was declined. Unfortunately we have no control over this.

What is your refund policy?

We do have a refund policy even though refunds are pretty rare on our website. Refunds are available if you and the tutor both agree that one is appropriate. If you and the tutor disagree on whether a refund is warranted, an independent, third-party arbitrator who is an expert in that subject area will be used to decide whether a refund will be given, and if so, how much should be refunded.

How do I contact Customer Support?

You can send us an email (help@24houranswers.com), get in touch with us over our chat or call us at (845) 429-5025.

My question isn’t listed here! What do I do?

Write us at help@24houranswers.com

Requests

How do I submit a request?

Clicking on Homework Help will take you to a page where you can choose the subject, write any comments you have, upload any documents that are important and of course define the deadline. Clicking on Online Tutoring will take you to a page where you get to choose the subject, write any comments you have, upload any documents that are important and of course choose the time of the session and length.

I need my answer right away, should I submit the same request multiple times?

This behavior would be against 24HourAnswers.com policy, since it causes confusion between the tutors and creates additional workload for our administrators. Duplicate requests, when found, are removed from the system and the user will receive a warning. If the user continues to place duplicate requests, there will be charges for the maintenance of the system.

How long will it take to get my work back?

You set your own due date! Our tutors will complete your request by your desired deadline if it’s possible; if it isn’t possible, they will let you know and try to find the best course of action for such a situation. Keep in mind that the amount of time needed to complete a request varies from request to request, since they are all different!

Are your tutors qualified?

Yes, all of our tutors hold advanced degrees in their fields. Many hold PhD's or the equivalent. All tutor applicants must supply original transcripts, and are screened carefully by our staff. We’ve also implemented ratings and reviews in order to increase our level of transparency.

How do I find a tutor?

Usually there is no need to select a tutor; our system will either take your request through a hierarchy of tutors, or make it visible to all of the tutors for that subject area. Of course you’re more than welcome to browse our tutors and select the one that you personally prefer!

Can I submit my request to a specific tutor?

Yes you can! You can either submit a request to a specific tutor while browsing our tutors and choose the profile you like, or just by submit a request and type the tutor’s name in the Tutor Name box.

Can I work with the same tutor again?

Of course! You can directly submit a request through that tutor’s profile or just type that tutor’s name in the Tutor Name box while submitting a request.

Can I review my previous requests/sessions?

All of your requests are accessible to you from the main page, so you can always review them. Furthermore, time Live Tutoring sessions are recorded so you can access or download them.

What does "Pending Quote" (or "Pending Authorization", etc.) mean?

"Pending" Status definitions:
Pending Quote means you are waiting for a tutor provide you with a quote.
Pending Authorization means a tutor is able to complete the assignment, but is waiting for the student to authorize payment. Tutors cannot begin working on a request until payment is authorized.
Pending Comple means the payment has been accepted, and the tutor is working on the assignment.

Is someone working on my request?

If you submit a request, and a tutor has not submitted a quote for it (a price for the request), that means a tutor is not working on it (see above "Pending" Status Definitions).

Why is no one working on my request?

There are a wide range of reasons why tutors do not provide quote for assignments. It could be that we are experiencing a period of heavy volume (such as midterm or final prep), or that the subject area specialists may be busy working on other assignments. Other reasons may be that the instructions are unclear, or the subject is miscategorized. If a request appears to be a violation of our terms of service, tutors are unlikely to provide a quote for it. Unfortunately, we cannot guarantee that all assignments will be bid on by a tutor. From our website: "24HourAnswers.com does not guarantee that help will be provided for each and every request you submit, nor does it guarantee that it will be provided quickly enough to satisfy the needs of every student. Remember – good teaching often requires preparation, and online tutoring is no exception to that rule."

What if my tutor can't help me?

If the tutor that is currently assigned to your request doesn’t know how to help you with your specific question, they will transfer you to another tutor right away or make your request visible to all of the tutors for that subject area.

My solution is late/incomplete (or my tutor did not show up for our live session)! What do I do?

First, try to contact the tutor through the request. Do not send a message to the tutor through the Feedback Form on the website, as those messages do not reach the tutors. If you are unable to get a response from the tutor in a reasonable amount of time (please be patient, as tutors live all over the globe and may be in a different timezone than you), or your response is not satisfactory, please contact the Customer Support.

My Solution is incorrect! What do I do?

Many problems in math and science can be solved in more than one way. Our homework help does not guarantee that the methods it offers to students will satisfy the expectations or requirements of every teacher/professor/instructor. If you need a specific method to be used, you must make it clear to the tutor when you submit your request, or at the beginning of your online tutoring session. If the solution is definitely incorrect, contact the tutor through the request and let them know there is an issue with their solution, they will gladly make any adjustments. Do not send a message to the tutor through the Feedback Form on the website, as those messages do not reach the tutors. If you are unable to get a response from the tutor in a reasonable amount of time (please be patient, as tutors live all over the globe and may be in a different timezone than you), or your response is not satisfactory, please contact the Customer Support.

How do I ask for a refund?

If all other reasonable methods to resolve your issue have not been successful, you can ask for a refund. State in the appropriate request that you want a refund and the percentage you want returned. Then get in touch with our Customer Support.

Do I have to rate my Tutor?

Rating your tutor is not obligatory, but we hope you will rate your tutor since it helps tutors and other students. It can literally take you as little as a couple of seconds and several clicks to leave your feedback. Of course, you can write some comments too.

What is an Administrator?

Administrators are part of our Customer Support; they oversee tutors and students. Most of the time you won’t contact them directly, but they will get in touch with you when you contact Customer Support. They will help you resolve any issues that you have.

How do I contact Customer Support?

You can send us an email (help@24houranswers.com), get in touch with us over our chat or call us at (845) 429-5025.

My question isn’t listed here! What do I do?

Write us at help@24houranswers.com

FAQ FOR TUTORS

Becoming a Tutor

How do I know if I am qualified to be a tutor at 24HourAnswers?

We require our applicants to hold at least a Master’s degree, but if you’re an exceptional student with at least a Bachelor degree you can still apply. Good English language, written and spoken is mandatory. We don’t require you to be a certified tutor or a professor. You must be able to produce reliably consistent, high quality, original work in your homework areas. You must also be professional and courteous at all times. We take pride in our work and our excellent relationship with students!

How do I become a tutor? (How can I apply for a tutoring position?)

While we are not always actively recruiting tutors in every subject area at all times, we do accept applications on an ongoing basis. To apply for a position:

-Go to the Become a Tutor page
-Follow the instructions carefully. If you fail to upload your transcripts (“mark sheets”) for undergraduate and graduate work (if applicable), your application will not be considered. When you apply, create a username that does not involve your real name in any way.

Please do not email your transcripts or send attachments to our email address. There is no need to email us asking if we have received your application; we will let you know if we have an opening in your subject area.

Why haven’t you hired me yet?

We hire tutors on an as-needed basis, so you may not hear back from us right away. If we need a specialist in your subject area and your application meets our qualifications, we will be in contact with you regarding an interview.

Why should I apply to work for 24HourAnswers?

Working with us gives you an opportunity to cash in on your experience and knowledge. You can work when you want, how much you want, and from any location!

For Current Tutors

When do I get paid?

We process payroll at the beginning of every month. You can, of course, ask us to withhold your paycheck if you would like to have more funds before the transaction is made. Tutors that have proven themselves can ask for their paycheck to be processed earlier (ask our admins for more information).

Who pays the transaction fees?

The transaction fees are covered from your earnings; we try our best to get good deals with payment services in order to decrease those fees.

What payment services do you use?

We can transfer your funds using ACH Payments, Bank Transfer (International), PayPal and Payoneer.

Is there a minimum amount that has to be reached before I can get paid?

As long as your earnings can cover transaction fees, we will process your paycheck.

Does 24HourAnswers.com report my earnings to IRS or other countries tax authorities?

We only send out 1099's for US tutors. It is your responsibility to report your earnings to the IRS or your country's tax authority.

A student is asking for Live Tutoring and I haven’t had any training. What do I do?

Get in touch with Customer Support and they will set you up with a training session.

Tutor code of conduct

These are the basic rules we ask our tutors to follow:
Tutors must do the work themselves; you are responsible for the work that you provide to students.
Tutors should only take requests that they can successfully complete.
Tutors should respond to student messages as soon as possible.
Tutors cannot change the quote after it has been approved.
Tutors must provide the solution before the deadline, corrections are sometimes needed.
Tutors should never change the deadline without previously checking with the student if that is acceptable.
Tutors should always check what the scope of work is before providing a quote to the student.
Tutors should not work on too many requests at the same time; doing so can cause issues and lateness which is not acceptable.
Tutors should never provide plagiarized work.
Tutors should never share personal contact information or ask for student’s personal contact information.
Tutors should never discuss with students how the website works regarding paychecks and percentages.
Tutors should always contact Customer Support if there are any problems, either on the website or in their personal lives.
Tutors should never use racist, sarcastic or insulting language in any way. Unprofessionalism won’t be tolerated.

What happens if I break the tutor code of conduct?

Depending on the severity of the situation you might receive a warning, lose a position on the website and some privileges, receive a decrease in your commission or get suspended from the website. If we suspend you from our website you forfeit all earnings that haven’t yet been paid to you.

Requests are contracts!

When you submit a quote and the student approves it, you can consider this as a contract. That contract has a deadline that has to be respected and work that has to be performed. If the deadline has passed and the work hasn’t been provided or the work is of unacceptable quality you are in breach of that contract, which is a serious issue.

What happens if I’m late with my solution or my solution is incomplete?

Sometimes requests are very time sensitive, so it is very important to pay attention to the deadline. Check with the student to see if it’s still ok to submit your solution after the deadline has passed, or if there is enough time to work on your incomplete solution and complete it. It is in your interest to make the student happy since if the student is unhappy with your service you won’t get payed for the work you did. There might be other repercussions to these and similar situations.

What happens if my solution is incorrect?

We understand that everyone can make a mistake. Check with the student if they are interested in getting a revised solution and if there is enough time for you to revise your solution. It is in your interest to make the student happy since if the student is unhappy with your service you won’t get payed for the work you did. There might be other repercussions to these and similar situations.

What happens if my quote gets approved and I’m unable to provide the solution?

Hopefully this never happens. If this is the situation get in touch with Customer Support and explain your reasons for not being able to provide the solution. Everything gets noted to your file, further actions depend on the severity of the situation.

I have a personal emergency! What do I do?

In case of a personal emergency contact Customer Support; you don’t have to explain too much, we understand what emergencies are! If you can, please let us know if you have any ongoing requests that have to be handled by us and when you’ll be available again. If you don’t have much time just inform us that we need to take care of everything until we hear from you again.

I’m going to a vacation/trip. What should I do?

If you plan to be away from your computer for more than a day or might not have access to the internet, you should inform your students so they know you won’t be able to respond. You should pay attention to recently completed sessions too, some students have follow up questions. If you’re in a DSF system you should definitely disable DSF. If a request is autoreleased by the DSF system, you will lose your place in the DSF chain permanently.

How do I contact Customer Support?

You can send us an email (help@24houranswers.com), get in touch with us over our chat or call us at (845) 429-5025.

My question isn’t listed here! What do I do?

Write us at help@24houranswers.com

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