QuestionQuestion

1. Use the "Finding the Path to Operation Excellence at Zeni" Case to answer this question. What challenges did Patricio face in terms of current market trends? What internal problems did he also face? (15 pts)
2. Use the "Finding the Path to Operational Excellence at Zeni" Case to answer this question. General Manager Patricio Zeni has asked you to analyze the available operational performance data and provide hi with the evidence he needs to balance the production system and increase service level fulfillment. Assuming that you are ZENI's production area manager, what does your analysis of the data presented point out on this matter? (15 pts)
3. Use the "Finding the Path to Operational Excellence at Zeni" Case to answer this question. What planning system would be suitable for ZENI according to its production process and the market needs? (15 pts)
4. Use the "Finding the Path to Operational Excellence at Zeni" Case to answer this question. Do you think that implementing a control and monitoring system will help ZENI prevent operational problems and improve its performance and service level? Which indicators would you select? (15 pts)
5. Use the "Finding Excellence in Operational Excellence at Zeni" Case to answer this question. How should the planning management function be organized to facilitate the operational improvements? (15 pts)
6. Use the "Finding the Path to Operational Excellence at Zeni" Case to answer this question. Propose an implementation plan using the recommendations defined in the previous questions. (25 pts)

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Case Study: Finding the Path to Operational Excellence at ZENI

1) The current market trends of higher costs of both raw material and labor due to the increase in their consumption has led to the deteriorating profits in the external environment. However there are several internal problems ranging from autocratic decision making on the part of Costa (the plant manager); the lack of supervision and control at the production plant; labor intensive lines which was low in labor productivity and irregular in raw material usage. Most of all the customer satisfaction was very poor to moderate for UFI though the sales remained the same....

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