Write a summary/narrative of chapter 11, of the book '"If ...

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Write a summary/narrative of chapter 11, of the book '"If I understood you, would I have this look on my face? : my adventures in the art and science of relating and communicating" by Alan Alda, New York : Random House, 2017.

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In today's fast changing world little time is devoted to face-to-face time, listening someone and really "hearing" them. This is true in many walks of life and especially in medical profession.
Experience of Helen Riess is that doctors, more often than not, afford little time for listening to their patients and not showing empathy. She realized that some may say they are not emphatic but has been showing that empathy can be learnt as we all possess the inner workings for it. Helen goes forward and points to the main conclusion made by psychoanalytic theorist Heinz Kohut who noted that "without empathy there is no treatment" [1].
Most of us are missing on what Helen call "affective resonance", the ability to get in sync with someone else's brain and thoughts/feelings. It could be described as being invisibly connected to someone when you make a long eye contact, have an open posture i.e. lean in toward a person, general enthusiasm whilst conversing and so on...

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