Quality Management
Quality Assurance
Throughout this term, you will learn a number of key concepts in leading a company in quality assurance techniques. However, rarely can a company be led to these standards by just one person. Instead, a team of people will be gathered in order to ensure that each department is upholding their quality assurance standards.
This term, you will research a company of your choice to determine an area where quality may need to be improved. This might be a company you currently work for, a company you have worked for in a past, or a company that you have done business with and realized that there may be an underlying issue in their processes. Feel free to change the name of the company to protect their identity. If you are at a complete loss of what company to use, you may create a fictional company, however, you must adhere to all of the parts of the assignment.

• Once you have chosen your company, it would be beneficial for you to establish a contact within the organization in order to communicate with. This is not mandatory, but is definitely recommended. Again, you may change the name of your sources to ensure privacy.

• The next step in the project is to assume the role as the lead of the Quality Assurance project team. You will conduct a proposal to develop a quality assurance plan to put in place to ensure that the company is offering the utmost quality in their service/product.

There will be four main parts to your proposal:
• Part I - Quality Objectives: This portion of the proposal will require you to define what needs to be changed and the steps that you intend to make it happen. You must also determine the tools and quality techniques that will be necessary in implementing the change.
• Part II - Roles and Responsibilities: This portion of the proposal will require you to determine the roles and responsibilities individuals will play throughout the process. This is a very important part of the plan. Itemizing roles and tasks is beneficial throughout the process to ensure that each party understands their position within the project.
• Part III - Coordination with Other Plans: This portion of the proposal will require you to determine what other plans are currently in place for the company to run smoothly. You must do your research to ensure that you do not risk contradicting or compromising other plans currently in place.
• Part IV - Tasks and Scheduling: This portion of the proposal will allow you to begin assigning and scheduling tasks. It is very important to determine the time frame allotted and plan accordingly.
Your proposal should be a minimum of 8 pages (not including the title and reference page) and will be submitted in Week 8. Your proposal should follow proper APA format and should include a minimum of 5 outside resources showing research conducted to ensure a solid proposal. Be proactive and begin working on this assignment right away. The sooner you begin working, the more time you will have to build a strong proposal.
Discussion Question
Organizational Change
This week we conclude out course. I hope you have found this course to be a beneficial learning experience. This week you continued to learn about organizational change and performance excellence. Often, employees will resist change which will, in-turn, decrease performance. Are you one that resists change? What do you recommend be done within the workplace to implement change without resistance from your employees?
Your initial response should be a minimum of 150 words. Your work should be in your own words and should include research to support your response. Be sure to avoid Wikipedia as a resource as this is not a reliable source. Include your resources at the end of your response.

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These solutions may offer step-by-step problem-solving explanations or good writing examples that include modern styles of formatting and construction of bibliographies out of text citations and references. Students may use these solutions for personal skill-building and practice. Unethical use is strictly forbidden.

Establishing Goals of Quality Assurance – The Company and The Problem
The company of interest is a large, well-known educational firm specializing in test-prep services for various standardized tests, such as the SAT, GRE, and LSAT. For privacy and confidentiality reasons, it is best that the company’s name be kept out of this report. My knowledge of the company’s internal workings, strategies, and problems is based on near-firsthand experience with the firm. It suffices to know that my familiarity with the firm is extensive enough to motivate and inform this proposal to the extent that it should prove both edifying and useful.
However, it is readily apparent here at the outset of the proposal that an educational firm poses a range of questions and problems for any effort aimed at systematic, successful Quality Assurance. This is not a firm in the business of producing and delivering widgets, strictly speaking, though more on this shortly. Moreover, this is not a firm in the business of delivering a service as it is commonly understood in, say, the restaurant or food service business. Teaching, broadly, is a complicated thing, where success generally isn’t readily quantifiable, definable, or even attributable in simple causal terms. This is certainly true of traditional classroom education, where, arguably, genuine learning—inspiration even—are the ultimate goals. The standardized-test field is a different animal, however – at least superficially.
Prima facie, the goals are simple: develop a widget-like proprietary method of teaching the test in question, with the method sufficiently differentiated from the methods of one’s competitors; find teachers able to teach that proprietary method; attract students willing to subject themselves to the method in the hope of maximizing their odds of success on the standardized test; hopefully indeed maximize the odds of students’ success on the standardized...

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