QuestionQuestion

Defining Quality

Quality can have many different meanings and definitions, depending on the subject matter that is being discussed. After investigating the many facets of quality, respond to the following:

Define quality in terms of what it means for a product to have high quality.
Define quality in terms of what a customer's perception of a product might be.
Define quality in terms of what a user's perception of a service might be.
Explain how quality should be consistent with the strategy being pursued by an organization.
Select a business of some type and describe what quality would mean to that business and, if possible, how quality could be measured in such a business.

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Quality can have many different meanings and definitions, depending on the subject matter that is being discussed. After investigating the many facets of quality, respond to the following:

1. Define quality in terms of what it means for a product to have high quality.
a. It has the performance to the standard expected by the customer.
b. It meets the customer’s needs the first time and every time
c. High quality product means “doing the right thing right the first time, always striving for improvement, and always satisfying the customer”
2. Define quality in terms of what a customer's perception of a product might be.
a. Requirement meeting
b. Price
c. Customer service...
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