Answered: Defining Quality Quality can have many... |24HA

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Defining Quality

Quality can have many different meanings and definitions, depending on the subject matter that is being discussed. After investigating the many facets of quality, respond to the following:

Define quality in terms of what it means for a product to have high quality.
Define quality in terms of what a customer's perception of a product might be.
Define quality in terms of what a user's perception of a service might be.
Explain how quality should be consistent with the strategy being pursued by an organization.
Select a business of some type and describe what quality would mean to that business and, if possible, how quality could be measured in such a business.

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Quality can have many different meanings and definitions, depending on the subject matter that is being discussed. After investigating the many facets of quality, respond to the following:

1. Define quality in terms of what it means for a product to have high quality.
a. It has the performance to the standard expected by the customer.
b. It meets the customerâ€™s needs the first time and every time
c. High quality product means â€œdoing the right thing right the first time, always striving for improvement, and always satisfying the customerâ€
2. Define quality in terms of what a customer's perception of a product might be.
a. Requirement meeting
b. Price
c. Customer service

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