Question

After reading Mobile Banking Service Quality and Customer Satisfaction (Application of SERVQUAL
Model), answer these questions:
1. Does your study list research questions or research hypotheses? What are they?
2. If your paper lists research questions, explain why? If your paper lists hypotheses, explain why?
3. What variables have been identified using the theory? What relationships are being studied using the theory?
4. Is your study inductive, deductive, or abductive? Justify your answer.
5. Is your study quantitative (which technique) or qualitative (which technique)? Explain Why.
6. Does your study use a singular method or triangulation? Justify and explain your answer.
7. Is the sample size satisfactory? Justify your answer.
8. Is the response rate satisfactory? Justify your answer.
9. What is the sampling technique, probability (specify which probability technique is used) or nonprobability (specify which non-probability technique is used)? Why did the study choose this sampling technique? Do you agree with this choice?
10. What type of data collection technique is used?
11. What data analysis techniques have been used?
12. Do your conclusions relate to theory? Explain how is theory used in conclusions?

Solution Preview

This material may consist of step-by-step explanations on how to solve a problem or examples of proper writing, including the use of citations, references, bibliographies, and formatting. This material is made available for the sole purpose of studying and learning - misuse is strictly forbidden.

1. Does your study list research questions or research hypotheses? What are they?
The study made use of research hypotheses as listed below:
• MB service quality has a significant relationship with customer satisfaction in the IRAN Bank.
• Tangibility has a significant relationship with the Iran customer's satisfaction of MB services.
• Reliability has a significant relationship with the Iran customer's satisfaction of MB services....

This is only a preview of the solution. Please use the purchase button to see the entire solution

Related Homework Solutions

David Fletcher: Case Analysis
Homework Solution
$120.00
Business
Financial Management
Economy
Research
Team Managing
Individual Managing
Companies
Recruiting
Personality
Working Environment
Leadership
Role Model
Thomson One - Walt Disney Prospectus (920 words)
Homework Solution
$30.00
Business
Finance
Economy
Walt Disney Prospectus
Tables
Students
Marketability
Securities
Debt
Dollar Amounts
Sales
Investors
Funds
Depository
Coupons
Administration
Business Questions
Homework Solution
$30.00
Business
Variable Costs
Fixed Costs
Rent
Price
Selling
Production
Breakeven Quantity
Marketing Plan
Annual Cost
Total Cost
Revenue
Profit
Price Cut
Real Estate
Investment
Probability
EMV
EOL
EV
w/PI
Get help from a qualified tutor
Live Chats