Analyze the customer service features offered (e.g., ATM, Website, etc.). Propose what the organization can do to improve or add to these features and the likely impact to the organization.
Determine the selected organization’s financial position based on the data collected from their major financial statements (the income statement, the balance sheet, and the statement of cash flows). Use at least three (3) major financial ratios to support your argument.
Compare the financial performance of the organization that these statements infer to the industry average, drawing conclusions related to the organizational performance.
Suggest improvements that can be made to better organizational performance or ways the organization can continue to capitalize on its success. Provide support for your rationale.
Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
The specific course learning outcomes associated with this assignment are:
Analyze the organization and structure of the banking and financial-services industry.
Analyze financial statements and performance of financial firms.
Use technology and information resources to research issues in commercial bank management and operations.
Write clearly and concisely about commercial bank management and operations using proper writing mechanics.
This material may consist of step-by-step explanations on how to solve a problem or examples of proper writing, including the use of citations, references, bibliographies, and formatting. This material is made available for the sole purpose of studying and learning - misuse is strictly forbidden.Bank of America has a very large organizational structure. It consists of 2 main areas, which include Merrill Lynch & Co., Inc. and NB Holdings Corporation. Merrill Lynch & Co Inc. is made up of multiple holding companies and select major operating subsidiaries. Some of the main ones include Merrill Lynch International Incorporated and Merrill Lynch Financial Markets. These each have may sub divisions of each holding company. See attached Exhibit A for complete chart. (“Media.Corporate, “2013).
This structure helps the organization achieve its goals by having multiple managers in each division. This allows managers to focus on their division to help increase efficiency and profitability. The downside to this is the increased management and employment costs for each division. Overall this structure is the best for Bank of America due to the complexity of the different types of divisions and the regulations....