Question

Answer the following discussion questions:

1. How do you view the McDonald's scalding coffee case—as an example of what's wrong with the US legal system, or instead as an example of what's right? What lessons about management can you take from this case?

2. What was Kenneth Lay and Jeffrey Skilling convicted of in connection with the fall of Enron, and what are the lessons to be learned from their wrongdoing in terms of drawing the line between aggressive pursuit of profit and fraud?

3. Can a U.S. company doing business in China expect that it will be afforded the same legal rights it enjoys in the US by the Chinese legal system, and if not, where do the greatest risks lie? Post at least one original thought on two of the three additional cases and at least one comment on the postings of others.

Solution Preview

This material may consist of step-by-step explanations on how to solve a problem or examples of proper writing, including the use of citations, references, bibliographies, and formatting. This material is made available for the sole purpose of studying and learning - misuse is strictly forbidden.

Discussion Question
How do you view the McDonald's scalding coffee case—as an example of what's wrong with the US legal system, or instead as an example of what's right? What lessons about management can you take from this case?

Discussion Answer
According to the facts in the case as presented, management was aware that the coffee was dangerously hot, much hotter than the coffee served by other establishments and despite being sued for similar instances in the past, they did not institute any change. The burns were sustained by a customer that did nothing extraordinarily different than any other customer might and the burns were extremely damaging. They were major, third degree burns that covered 6% of the woman’s body, required hospitalization, and were in sensitive areas of the body. Given these facts, the lessons learned are to not ignore obvious signs that change is needed, particularly when they risk the welfare of customers. Given these facts, it would be a travesty if McDonalds were allowed to continue business as normal after one of its customers was harmed so terribly. This is a case where the legal system worked. Change was subsequently instituted and the temperature of coffee reduced. It no longer served so hot that it is unfit for immediate consumption as it was before....

This is only a preview of the solution. Please use the purchase button to see the entire solution

Related Homework Solutions

Business Questions
Homework Solution
$23.00
Business
Stocks
Bills
Bonds
Earnings
Prices
Annual Balance
Investors
Equity
Dividend Growth
Risk Premium
Standard Deviation
Business and Law Questions
Homework Solution
$38.00
Business
Law
Taxes
Hospitals
Values
Customers
Contracts
Adjustments
US Officials
Rewards
Discussion
Failure
Sales
Revocation
Offers
Liability
Newspaper
Richard Branson – The Entrepreneur (900 words)
Homework Solution
$48.00
Business
Virgin Group
Entrepreneurship
Company
Idea
Management
Leadership
Marketing
Social Media
Interaction
Communication
Consumers
Motivation
Social Responsibility of a Multinational Corporation (530 words)
Homework Solution
$40.00
Business
Social Responsibility
Multinational Corporation
Veracity
Ethical Obligations
Wealth
Triple Bottom Line
Environment
Distributive Justice
Arguments
Logic
Discussion
Starbucks - Case Study Questions
Homework Solution
$85.00
Business
Starbucs
Differentiation
Strategy
Brand
Quality
Innovation
Porter’s Five Forces
Analysis
Market
Consumer
Loyalty
Nutrition
Get help from a qualified tutor
Live Chats