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Training is increasing the skills of an employee to do a particular job. The Evaluation of any training programmed has certain aims to fulfill. It is imparted to the employees keeping in view the objectives and goals of the organization. Evaluation of the training program tells us whether the training program was able to deliver the goals and objectives in terms of the costs incurred and benefits achieved. In this paper, we have developed a training program for a company, defined the program, done the need assessment, evaluated the program and made conclusion.
The company which has been selected is Verizon Wireless. It is the second largest mobile network service provider in USA...The Company is being studied for the training and development designs because it is one of the largest mobile network operators in US. It has a huge subscriber base.So; the employees in the company should be well trained and educated to provide the required service to their employees. In this paper, we will be analyzing the training needs of the Customer Care Department. Verizon Wireless (2013)....
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