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Human Performance Technology is concerned with the performance of people in organizations – and therein lies an infinity of potential to identify challenges, solve problems, and realize opportunities, with all the attendant implications for an organization’s bottom line. While “human performance technology” may sound “woolly”, the discipline is systematic and rigorous – a fruitful way to think of the field is as similar to but far more broadly applicable than the Six Sigma approach to quality management.
HPT consists of systematically, comprehensively, and rigorously executing four fundamental sets of processes: “(1) performance, gap, and cause analysis; (2) intervention selection, design, and development; (3) intervention implementation and change; and (4) evaluation” (p. 712). Essentially, HPT systematizes the natural approach to all problems: determine how far we are from where we want to be and then determine the reasons for that gap; then carefully decide and design how to go about closing the gap; implement this chosen solution; and, finally, evaluate the solution’s effectiveness and adjust as needed.
Ultimately, the key mission of HPT—a mission of intrinsic...
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