Chapter 10
True / False Questions

1. Forces for change may consist of forces inside the organization such as demographic characteristics, technological advancements, shareholder, customer and market changes, and social and political pressures.
True False

2. People are generally uncomfortable about change even in apparently minor matters.
True False

3. Jim Collins, researcher of enduring great companies, found that there are five stages of institutional decline which are largely self-inflicted.
True False

4. The marketplace is becoming less homogeneous and moving toward more niche products.
True False

5. Demassification refers to a trend of customer groups becoming segmented into mass markets and resulting mass communication, mass behavior, and mass values.
True False

6. One of the strengths of Virgin Group Ltd. is its ability to enter new businesses quickly; that is, for fast speed to market.
True False

7. Supertrend is a process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market, eventually displacing established competitors.
True False

8. Technology is any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product.
True False

9. Two supertrends include offshore suppliers changing the way we work; and knowledge, not information, becoming the new competitive advantage.
True False

10. Internal forces for change include demographic characteristics among U.S. workers, social and political pressures, and technological advancements.
True False

Multiple Choice Questions Chapter 10
11. Which of the following is an effective way to deal with change and innovation?
A. Insist on success.
B. Increase work rules and hierarchy.
C. Copy others' successes.
D. Jump right into it.
E. Have the courage to follow your ideas.

12. According to Jim Collins, undisciplined pursuit of more and grasping for salvation are stages of institutional ___________.
A. decline
B. change
C. intervention
D. resistance
E. innovation

13. Which of the following is not a supertrend shaping the future of business?
A. more niche products.
B. information becoming a competitive advantage.
C. traditional companies struggling with radically innovative change.
D. offshore suppliers affecting U.S. business
E. faster speed-to-market.

14. A change that is made in response to arising problems or opportunities is called __________.
A. radical change
B. incremental change
C. proactive change
D. reactive change
E. process change

15. Which of the following is an example of a proactive change?
A. Ciara's staff is unhappy about the long hours they have been working and several of them quit before she knows there is a problem.
B. Ciara's group sent a product that was nearing its launch date back to the drawing board based on a competitor's superior new offering.
C. Ciara cannot get permission to hire another person until her group misses several deadlines.
D. Ciara is constantly "putting out fires," responding to daily crises in her group.
E. Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content.

True / False Questions Chapter 11

1. Values are abstract ideals—global beliefs and feelings—that are directed toward all objects, people, events, or activities.
True False

2. Fundamental attribution bias, for example, is when Europeans blamed Wall Street for the 2010 economic collapse in Greece.
True False

3. People with low levels of emotional stability are prone to anxiety and tend to view the world negatively, whereas people with high levels tend to show better job performance.
True False

4. Promotional decisions are no longer affected by sex-role stereotyping.
True False

5. Personality is defined as the stable psychological traits and behavioral attributes that give a person his or her identity.
True False

6. One of the Big Five personality dimensions is introversion.
True False

7. Extroversion is one of the Big Five personality traits and is a measure of how outgoing, talkative, sociable, and assertive a person is.
True False

8. Emotional stability is the Big Five personality trait that refers to how dependable, responsible, achievement-oriented, and persistent one is.
True False

9. Extroversion is a stronger predictor of job performance than agreeableness.
True False

10. The personality trait of openness to experience has the strongest positive correlation with job performance.
True False

Multiple Choice Questions Chapter 11

11. Workplace stress diminishes all of the following except _____.
A. positive emotions
B. job satisfaction
C. organizational commitment
D. job performance
E. job turnover

12. Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.
A. character
B. personality
C. attitudes
D. attributions
E. values

13. Which of the following is not one of the Big Five personality dimensions?
A. tolerance for ambiguity
B. extroversion
C. agreeableness
D. conscientiousness
E. emotional stability

14. ______ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is.
A. Inquisitiveness
B. Openness to experience
C. Emotional stability
D. Extroversion
E. Inventiveness

15. ______ is the personality dimension that describes how achievement-oriented and persistent a person is.
A. Emotional stability
B. Locus of control
C. Extroversion
D. Conscientiousness
E. Self-efficacy

Chapter 10 True / False Questions 1. Forces for change may co...