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What are the key elements of the knowledge management landscape? What are the important dimensions of knowledge? How does organizational learning related to knowledge management? What are knowledge management and associated value chain? (p415-p422)
How can Knowledge Management System help Canadian Tire to operate? (p415-416)

Carla O'Dell, Cindy Hubert (2011). The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business. Wiley. ISBN:978-0-470-91739-8.

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The knowledge management landscape is a broad field which encompasses the internal stakeholders of the organization such as employees as well as the external stakeholders such as customers, shareholders, competitors, etc. The landscape includes the forces which occur in the external operating environment of business. The needs of the customers, the challenges posed by the competitors and the impact of other forces are analyzed...

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