Students will develop the following Abilities for use in the Constructive Action:
1. Describe natural, social, and technological systems related to the Purpose.
Describe the knowledge available at hand and your value chain to support your business plan.
2. Develop conceptual models of systems.
Develop the Knowledge Management model suitable for your venture.
3. Identify strengths of systems.
Identify strengths of your Knowledge Management methods.
4. Identify weaknesses of systems.
Identify weaknesses of your Knowledge Management methods.
5. Make systems better.
Identify skill requirements and the training and development opportunities for Knowledge Management.
This material may consist of step-by-step explanations on how to solve a problem or examples of proper writing, including the use of citations, references, bibliographies, and formatting. This material is made available for the sole purpose of studying and learning - misuse is strictly forbidden.Introduction
This report presents an analysis of the knowledge management systems which can be used to grow my business plan of providing reliable support to customers with respect to use of computers and IT on 24*7 basis. As there has been an increase in IT and computer penetration across users, there is an increasing demand for support services related to installation and maintenance of IT systems and computers. My business model aims to meet this need by providing services on a round-the-clock basis including holidays. High levels of responsiveness to the needs of the customers are the differentiating aspect of my business plan. The services would be available on holidays such as Christmas and Thanksgiving also. This would help the company to better connect with the customer and the clients would also have higher levels of trust on the company.
Value chain & Knowledge availability at hand
The business model is service oriented and as such, it is a people driven business. This is because the employees of the company would be interacting with the clients and understanding their needs and requirements to provide them with customized support services to their IT problems. However, the business would also need some tangible products such as computer parts, etc. which can be provided to customers during the delivery of support services. As an example, if the computer is not working due to a faulty cable, the company would replace the cable and it is important that it possesses a ready inventory of all computer parts so that it can provide fast services to the consumers.
Due to the service orientation of the business, the output cannot be inventoried since the support solutions are provided on a customized basis and it cannot be touched. However, the spare parts and components should be stocked so that they can be used as and when needed. The value chain of the business comprises of two major activities – primary activities and support activities. While primary activities are those which provide value to the customer directly, support activities aid in the conduct of primary activities.
The primary activities of the value chain are ordering for computer parts and components, determining the in-house logistics scheme so that the parts are available across all the branches of the business. The other activities are operations, outbound logistics, marketing & sales and post-sales support. Operations are related to the performance of the job by the employees as per the needs and wants of the clients. The inventory of parts also assists...