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a. Operational excellence refers to the ability of the company to deliver products and services in a fast and cheap manner to the customers on a consistent basis. Wal-Mart has been one such company which has been exhibiting operational excellence as it has remained as the lowest-cost retailer in the world. It is known for providing products and services at the cheapest cost. It has been maintaining high responsiveness and the cases of stock-out are also limited. This is possible due to the large scale and size of operations of the company and effective deployment of IT solutions also. Wal-Mart has diversified its operations so that it can meet various needs of the consumers in one store – from food, clothing, electronics to grocery and eatables. It has been implementing a prudent supply chain management strategy in which it has been sourcing perishable products from local suppliers and products with longer shelf lives are sourced from places where they are available cheapest. It has been sourcing a large variety of products from China where they are available cheaply. It has also developed standardized practices which all the suppliers are expected to abide by and this also ensures that the quality of all the products which are available across all the stores of Wal-Mart are also the same. ...
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