Quality Management Analysis At Jose’s Authentic Mexican Restaurant (555 words)

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QuestionQuestion

Read the Jose's Authentic Mexican Restaurant case at the end of Chapter 4.
Case Background: You work for an outside consultant hired by the company. The partners (i.e., your instructor) has asked you to provide an analysis of this problem and make a recommendation.
Complete the questions concerning Step 1: Identify the problem(s) and uncertainties based on the assigned problem.
Complete Step 2: Obtaining Information on the matrix. Use some of the tools for process analysis to assess the situation at Jose's.
Complete Step 3: Make predictions about the future on the matrix.
Complete Step 4: Make decisions by choosing among the alternatives on the matrix.
Review the Sample Business Brief and the grading rubric for the assignment.
Write a one-page analysis according to the Business Brief Guidelines. Complete sentences must be used (bullets not acceptable). Your analysis must be written using a concise writing style. Your brief should incorporate all of following instructions:
An opening paragraph briefly introducing the case situation.
Note: The first half of opening paragraph is to provide a synopsis of the company. The second half of the opening paragraph is state the problem (From Step 1 of the matrix).
Analysis header – The analytical section should be based on your personal assessment of the case. Develop your analysis by addressing the following points. The information for this section of brief should be derived from Steps 2 and 3 of the matrix.
How quality should be defined at the restaurant.
Identify the restaurant's costs of process failures.
Conclusion header – This section should include your opinion based on your analysis of the case information and situation outcome. Your recommendation should address the following question and provide only key relevant information and logical discussion in support of your opinion:
How can processes be improved upon at Jose's Restaurant? (From Step 4 of the matrix) APA citation(s) and reference(s).

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This report is based on Jose’s Mexican restaurant located in New England. The restaurant has been offering a broad range of Mexican food that is prepared in the traditional Mexican style. Its location has also been strategic as it is in a mature business district and can also offer seating for 58 people. Recently, there has been a decline in customer satisfaction since the tips of the waiter have been declining. On the basis of the survey conducted, it was seen that the...
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