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1. Write an email to a client explaining why we cannot add a requested security to the global Security Master.

2. A client emails the Helpdesk requesting the price of a security be changed to suit their needs. How would you respond?

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1. Write an email to a client explaining why we cannot add a requested security to the global Security Master.

Dear Ms. Doe,

There are various reasons why our global Security Master cannot include all securities. In some instances, federal regulations prevent us from adding desired securities and in other instances we find the terms of the provider to be undesirable and too costly for our clients. With respect to your inquiry, we cannot add XYZ to the list at his time, but may be able to add it in the future....
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