Review the article “Fine-tuning performance excellence.” This article will share with you how Baylor Regional Medical and Sutter Davis Hospital have managed to receive the prestigious Malcolm Baldrige National Quality Award. Once you have read the article, please provide a detailed analysis on what you feel the companies have done right in their quality management techniques. Note that the President for Baylor Regional Medical states that “It is not a quick fix; it's a lifelong journey. Just because we won doesn't mean we're not going to continue doing this.” What are your impressions about this statement? Use your course materials and outside research to generate a solid analysis on the procedures of both organizations. Your analysis should be supported by research.
Your work should be a minimum of two (2) full pages (title and reference page are separate) following APA format.
Quality Teamwork (must be at least 200 words)
Quality is important not only for your customers, but for your employees as well. This week you have learned about the importance of quality teamwork and designing the organization for performance excellence. Thinking about your current organization, do you feel the company has been designed to uphold performance excellence? As a manager, what techniques would you use to ensure that your teams were built with performance excellence in mind?
Your initial response should be a minimum of 150 words. Your work should be in your own words and should include research to support your response. Be sure to avoid Wikipedia as a resource as this is not a reliable source. Include your resources at the end of your response
This material may consist of step-by-step explanations on how to solve a problem or examples of proper writing, including the use of citations, references, bibliographies, and formatting. This material is made available for the sole purpose of studying and learning - misuse is strictly forbidden.
Quality management is a philosophy that is focused on consistent improvement and learning. Baylor Regional Medical and Sutter Davis Hospital have received the prestigious Malcolm Baldrige National Quality Award since they have focused on the needs of the customer and improved their processes to cater to the needs of the customer in an efficient and effective manner. This report presents an analysis of the strategies undertaken by these organizations.
Analysis of the organizational strategies
One of the basic strategies for excelling performance has been to understand what the consumers want and delivering only those things which are valuable for them (Mok et al, 2013). Sutter Davis has been able to achieve excellence through this strategy since it focused on process improvement to meet the urgent needs of the patients. It had been able to reduce its door-to-doctor time to 22 minutes for emergency patients, which is a very good figure when compared with the industry benchmark of 58 minutes (H&HN, 2014). It had evaluated all the activities which were performed to handle emergency patients and had identified avenues where time could be reduced or unnecessary tasks could be eliminated to reduce the time taken to admit patients and get them attended by a doctor. The consistent redesign of the supply chain helped to remove all inefficiencies which were increasing the time and did not provide value to the patients. ...
This is only a preview of the solution. Please use the purchase button to see the entire solution