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Because it can emulate the decision-making process of any human expert and this can be used for the overall benefit of the business. Otherwise, essential information might get neglected. In addition to this, as a direct application, an expert system is capable of finding reasons for the choices better and faster than human experts. Regarding the matter from the viewpoint of Information Systems, it must be recalled that Expert Systems must support the organizational knowledge processes. Hence, an expert system can be seen as a practical way of modeling these processes in a manner which allows the business flow to be better categorized or analyzed....