How Knowledge Management helps improve process effectiveness, efficiency, and innovation.
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First of all, the Knowledge Management techniques are used within Decision Support Systems in the decision-making processes. The sharing of knowledge (assumed by KM) contributes to the overall improving of the productivity for the organization where it is applied. On long-term commitments the organization increases the efficiency by investing in learning the shared knowledge and this also determines a higher effectiveness (by reducing the afferent costs). ...
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