Question

Total Quality Management Tools

There are different types of total quality management (TQM) tools that can be used in quality management. These tools are useful in analyzing data and determining the methods of improving the quality process for an organization. Tools are selected based on the business requirements and the functions of the tool. In this discussion, you will explore the uses of some common total quality management tools.

Respond to the following:

Describe each of the following total quality management tools and give an example of a situation or an environment in which it would be applicable:
       Pareto chart
       Check sheet
       Histogram
       Scatter diagram
       Run chart
       Control chart
       Flowchart
       Quality Function Deployment
TQM tools are costly to implement, and there are concerns on their effectiveness. Have you come across a scenario, from your company or any other organization with which you are familiar, where TQM tools failed to bring the results for which they were implemented? If yes, describe the reasons for the failures of the effectiveness of these tools. If no, think of scenarios in which implementing TQM tools would be ineffective. Support your rationale with examples.

Solution Preview

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Pareto chart: This is used to find the most critical factor which affects quality in a given process. It contains lines and bars, in which the bars represents the individual values and the line represents the cumulative value. The bars are arranged in descending order and the longest bar means that the factor is most critical. It can be used when there are several factors that affect quality such as the timely departure of airplanes from...

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