This material may consist of step-by-step explanations on how to solve a problem or examples of proper writing, including the use of citations, references, bibliographies, and formatting. This material is made available for the sole purpose of studying and learning - misuse is strictly forbidden.Question 7
The concept of quality cost aims to quantify the total cost of quality-related efforts and deficiencies. This can be used in analyzing quality-related data and using the feedback from the data and its analysis to improve processes to provide better quality services. There are a variety of tools that managers, team leaders and staff many find useful in improving processes to improve quality, for example, flow charts, Pareto analysis, fishbone diagrams, benchmarking....