Subject Business Operations Management

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Question 7
The concept of quality cost aims to quantify the total cost of quality-related efforts and deficiencies. This can be used in analyzing quality-related data and using the feedback from the data and its analysis to improve processes to provide better quality services. There are a variety of tools that managers, team leaders and staff many find useful in improving processes to improve quality, for example, flow charts, Pareto analysis, fishbone diagrams, benchmarking....

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