In selecting a case, it is suggested that you select a case as similar as possible to the company in which you are employed. By selecting a case where some correlation can be made to professional experience, a more beneficial learning experience can result from this assignment where potential immediate applications of the learning can be directly implemented during your daily job responsibilities.

Read and analyze the selected case closely and apply the critical thought process as practiced during the in-class exercises. The case must be evaluated from an operations perspective.

Provide a high-level executive summary of the situation from a long term, strategic perspective. In this summary, also include comments as to how well the daily operations align with the company’s strategy. As in the business world, perfect information is not available. Only the facts as written in the case study are available for your analysis.

Develop an action plan and explain in detail the support for this plan, using operations as a basis for your decision. Note: there is no single correct answer for this part of the assignment. Building a strong operational business case from an operations perspective will earn maximum points for this element of the assignment.

Next, answer the questions at the end of the case. Your responses must be clear and concise in relation to concepts from the textbook and class discussions. Direct citations to sections of the text and possible direct pages are required.

It is anticipated that total responses will require approximately ten to twelve pages of typed text. A title page is required. Twelve-point font either Time New Roman or Calibri is required in M/S Word, double spaced with one inch or equivalent metric margins top, bottom and sides of pages.

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Executive summary:
Six Sigma has focused on the reduction of errors in the processes whether it is manufacturing, marketing, inventory management or even in services management. The main idea of Six Sigma is to analyze and find out the cause of the errors or variations that occur in the end product or the process. Effectively the process of Six Sigma is important in completing the task at hand with quality rather than completing it quickly. It focuses on continuous improvements made to the process of production, and it makes use of statistical concepts like standard deviation (is referred to as Sigma) and applying it to the collection of production and managerial data. As it uses the statistical methods, Six Sigma has become a scientific and practical method of attaining improvements in the production process of manufacturing industries. It is also applicable in other industries like the financial services industry, hospitality industry; as the concept of Six Sigma are being applied to various processes across any business unit. This paper analyses the implementation of Lean Six Sigma at 3M organization and how it has improved its bottom line, but at the cost of innovation and creativity.


There are many quality improvement tools that are taken up by both manufacturing industries and service industries. Total quality management and methods such as Six Sigma have been adopted by many companies to reduce waste, cut down cost, bring down the variations in quality, etc. This paper analyses application of Six Sigma in 3M Company and whether it has killed the innovation and whether it applies to All the departments and branches of the company across countries.
The first section discusses the concept of Six Sigma, its disadvantages and advantages in general.   The second section will discuss the action plan to carry out the successful implementation of the Six Sigma across all the business units of 3M and the third question will discuss the questions given in the case of the 3M
1. Six Sigma: Its Advantages and Disadvantages
What is Six Sigma?

Six Sigma process was introduced by the Motorola company, and the credit goes to bill Smith and Michael Harry. Six Sigma process is a statistical approach in analyzing and detecting the variations in the quality of products and attributing them to specific processes which can be improved upon such that it achieves a rate of 3.4 defects for every million and output. Initially the Six Sigma approach used the DMAIC process where define- measure- analyze- improve- control steps are involved to critically improve the processes and control the system effectively(3M, 2007)....

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