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The decision by Transport for London (TfL) management to close the ticket office follows the need to modernise the transport sector by introducing automated tickets acquisition systems. However, the members of the RMT London seek to oppose the adoption in an attempt to protect their employment. Notwithstanding the continued actions, including the strike to reverse the action, the Transport for London has remained adamant not to abort the proposed changes.
Lack of consensus has led to inefficiency, lost work hours, and mayhem among the 25,000 employees working in the organisation. This report examines the internal and external confounding factors that influence the positions of the parties, explores the impacts of the organisation’s past, present and future, and offers recommendations to the disagreeing parties....

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