Read the two papers assigned below and fill-in the provided template.

Article 1- 9 Steps to Implementing a Successful Configuration Management System
Article 2 - Management of perceptions of information technology service quality

Template rows:
Paper citation in MLA
What did the authors want to investigate?
Which topics were discussed in the paper? (e.g., sections & subsections)
What is(are) the source(s) for the data/information used in the article?
Analysis & results
Can you accept their findings? Why or why not?
How can these findings be applied to practice?

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What did the authors want to investigate?

Article 1- Main objective of the article is to prepare the organizations willing to set a Configurable Management System by offering the necessary steps to follow as prerequisites of a successfully implementation.

Article 2 - The question of the research starts from the observation that often a difference in perception towards service quality arises between IT service and IT consumers....

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