Article 1- 9 Steps to Implementing a Successful Configuration Management System
Article 2 - Management of perceptions of information technology service quality
Paper citation in MLA
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These solutions may offer step-by-step problem-solving explanations or good writing examples that include modern styles of formatting and construction of bibliographies out of text citations and references. Students may use these solutions for personal skill-building and practice. Unethical use is strictly forbidden.What did the authors want to investigate?
Article 1- Main objective of the article is to prepare the organizations willing to set a Configurable Management System by offering the necessary steps to follow as prerequisites of a successfully implementation.
Article 2 - The question of the research starts from the observation that often a difference in perception towards service quality arises between IT service and IT consumers....
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