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Business Description:

Amazon.com, Inc. is an international e-retailer that first opened for business in July of 1995. Amazon has its corporation split operationally between its North America and International business areas. Amazon has four major customer groups, “consumers, sellers, enterprise, and content creators” (Amazon SEC 10k 1/30/2015). Each of the customer groups has specific practices that Amazon focuses on to provide the best customer service possible.

Please write two Main business processes:

• Description of business process sequence needs to be end-to-end (All activities and the triggering event).
• Participants (roles) of each business process
• Involved Departments (internal & external)
• Required time & resources

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Business Process 1

Business Process: Customer returning an item purchased directly from Amazon

Narrative:
The customer receives an item purchased from Amazon. For some specific reason, the customer decides to return the item, possibly for a full refund. The customer initiates the process...
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